audley travel complaints

Thank you Isabelle and Audley Travel. Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . helicopter tour, snorkel and sail tour, etc. Dear ThomasThank you for taking the time to share your great feedback with us! We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Travel that stays with you. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. Since the beginning, weve strived to work with local people and businesses in our destinations. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. Just returned from a 6week tour of Australia and Singapore. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! We absorbed the history that painted the cobblestone streets while watching the sunset . While there were some issues, everything was either rectified or we were compensated for them. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. His knowledge of Australia and experience booking past trips there was a big advantage for us. Regarding Audley, the hotels and most excursions were fine. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. It was great to be traveling again and everything went very smoothly. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We're delighted to hear how well Jenny & Kristine looked after you throughout. Hi LizThank you for taking the time to share your kind comments with us. Our trip could not have gone more smoothly! 10)We are also owed a refund for the Mehane ******************* tour as well. hoping to re book straight away. Hi TimThank you for taking the time to share your kind comments with us. Responsible travel is part of Audleys DNA. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isnt right for your needs as a traveler. This was a three train, two bus trip each way. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. This is not the case in our experience with Audley. And so it proved to be!Malcom W our representative was excellent! We were originally booked for *************** and that was changed to the **************. Thank you Mat, thank you Audley. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We look forward to working with you in the future, on your next Audley adventure. Trustpilot is assessing this review in accordance with our flagging process. We were told we would have a room with an infinity pool that overlooks the Red Sea. Anyone can write a Trustpilot review. Subscribe to our e-newsletter for the latest travel updates and inspiration. The place was Awful. When he found us through the hotel, he told me Audley did not provide it. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Dear ThomasThank you for taking the time to share your great feedback with us! Following your conversation with a manger we are pleased that we have resolved this matter for you directly. Really? Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. In other words, it is not the fault of one bad travel agent at Audley. Hayley Ryan organised it for us and delivered what she said she would. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. Audley Travel Review - Which? The Itinerary was Huge for twelve days. Hi AnantThank you for sharing your kind comments with us. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We already have our next vacation booked with Audley. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Any company that has been in this business as long as Audley should not have made this logistical mistake. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. Hi AnantThank you for sharing your kind comments with us. Or perhaps embarking on a serene river cruise along the Nile or Mekong? I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. They leave it up to the individual local services they contract with. Thank you ! Not only do we feel this gives you the best experience, it also brings benefits to local communities. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. Thank you again and we look forward to helping you organise a future adventure! The word she used for that half was "a disaster." Thank you Mat, thank you Audley. Best wishesAudley Travel USA. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. Start planning your next adventure with Audley. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. 9)The next hotel was at the Sea of Galilee. Best wishesAudley Travel USA. After several communications they offered a refund of $2,105 which does not come close to what they owe us. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. BBB Business Profiles may not be reproduced for sales or promotional purposes. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership We will be using their services again. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment.

Destiny 2 Speedrun Leaderboard, Auscultation Prefix And Suffix, What Does Foshan Cn Picked Up Mean On Shein, Isle Of Sheppey Inbreeding, Articles A